• Debt Management / Collections – Responsible for collection plan vs achievement, reducing balance sheet exposure, reducing gross debts & reducing DSO
• Claims Submissions
• Customer follow ups
• Dispute resolutions
• Reconciliations
• EFT allocations
• Updating RMS
• LD declarations
• Raising CNR

• Governance & IS Enablement
• Tools – RMS, LD, SOX Audits
• MIS, EFTs, DN, Prelegal
• Not Committed Debts
• Support HC Validation and Control
• Seat Optimization and Control
• Vendor Payment
• DLP incident closures
• Demand Notices
• Payment reminder requests

• Account Receivables
• LD
• PDD
• FTDS
• WCT
• C-Form
• GST
• Legal

• Revenue Assurance
• Timely invoicing/Billing to avoid the revenue leakage, on time billing which will enable revenue recognition in same Quarter
• To Estimate quarterly revenue WBS wise with carry forward, Renewals, New Book and Bill
• To prepare Revenue dependency list related to pending Renewal PO, Project signoff, Resources deployment and Pending Billing and follow-up with Sales and PM’s for its closure during the quarter.
• Ensure all the orders are uploaded in RR Portal & ensure all efforts are updated during month and quarter closure.
• Tracking >90 days reversals for T&M and AMC cases
• To track Project based billing and milestone
• Flash weekly report on Revenue, Billing and Unbilled

• Warehouse & Logistics
• Responsible for products operations to fulfil customer orders pan India
• Responsible for end user spares & enterprises spares support for annuity biz – CIS

IT Operations Management