Job Responsibilities

• People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
• Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements and cycle time expectations.
• Strong experience with organizational change and business controls management; proficiency in Change Management/Controls will be an advantage.
• Excellent listening skills along with simple, clear and customer-centric business writing skills is a must.
• Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
• Proven problem solving skills with strong project management experience, Project Management Professional (PMP)/ PRINCE2® certification is preferred.
• Strong ability to Identifying gaps/exceptions and recommend possible solutions in process & procedures.
• Exhibit total ownership of stakeholder engagement with strong focus on client satisfaction.
• Demonstrate creative problem solving and solid judgment/decision making skills.
• Lead and coordinate strategic business initiatives.

Required Qualifications, capabilities and skills

• Functional experience in end to end banking and financial services industry, should also include experience in managing Client Service, Operations Sales, Portfolio Management or Implementation functions.
• Exceptional verbal and written communications skills.
• Strong interpersonal and relationship building skills.
• Knowledge of Microsoft Suite of products.
• Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
• Behavioral skills, Thought Leadership, Problem solving and time management.

Preferred Qualifications, capabilities and skills

• Knowledge of financial services functions, banking treasury products and awareness of regulatory and compliance environments.
• Knowledge of Tableau, Qliksense, dashboards and other reporting tools.
• Proficiency leveraging SharePoint for collaboration and workflow purposes.
• Industry certifications (CTP, PMI)
• Cash Management and Treasury Services product experience and knowledge would be added advantage.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.