Genpact Off Campus Hiring | For Voice, Non Voice Process | Apply Now | Off Campus Jobs – Getintojob
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Genpact is hiring for the post of Voice, Non Voice Process. Students from Any Background can apply for Genpact Off Campus Hiring. Interested and eligible candidates can read more details below.
Genpact Recruitment :
| Organization Name | Genpact |
| Post Name | Voice, Non Voice Process |
| Degree | Any Graduate |
| Batch | 2018, 19, 20, 21, 22 |
| Salary | INR 3.5 to 5.5 LPA* |
| Experience | Freshers ( 0 -1 years* ) |
| Location | Hyderabad, Bangalore |
Job Description:
- Respond to customer queries and customers concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Basic knowledge of how digital payments work required
Requirements:
- Graduate (Any Discipline)
- Freshers are eligible
- Fluent in English
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analysing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
About Genpact:
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes.
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