Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.

Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements

Handling user queries(Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.

Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.

Drive and support continuous improvement efforts through LEAN philosophy

 Qualifications
Minimum qualifications

Graduate in any stream. EXCEPT B.Tech/ BE

Preferred qualifications

Effective probing skills and analysing / understanding skills

Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent

Customer Support/Service

Strong attention to detail

Working knowledge of Microsoft tool like word, Excel and PowerPoint

End User Support

Problem Solving Skills

Identifying Process Improvements