eClerx Off Campus Drive 2023 for Product Technical Analyst Position | eClerx Walk In Freshers Drive 2023 | Off Campus Jobs

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eClerx Hiring Freshers 2023

eClerx Off Campus Drive 2023 for Customer Service Analyst Position | eClerx Freshers Recruitment Drive 2023

About Company:

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.

Name Of Organization:

Job Description for eClerx Customer Service Analyst Position 2023:

• eClerx Off Campus Drive 2023 Hiring freshers for Customer Service Analyst Position
• The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any.
• He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels.
• The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Roles and Responsibilities for eClerx Customer Service Analyst Position 2023:

• Interaction with Techs in the field to provide them with real-time support
• Checking the status of services on account in diagnostic tools
• Ensure to take appropriate steps to resolve customer’s problems
• Troubleshooting of technical issues related to customer services Tier 1.5 support
• Communicate effectively and close the loop with the client in case of observations
• Updating status in internal as well as client tools
• Meet process expectations with high-quality standards and adherence to SLAs
• Candidate shall adhere to the information security requirements
• Keep track of all technicians with regard to the jobs assigned to them
• Call up customers in case of any delays or to confirm appointments
• Answer inbound calls from technicians and/or customers
• Provision equipment on customers’ accounts once the technician has installed them
• Audit work orders for accuracy and make corrections if required
• Check for signal levels on all equipment and certify jobs as completed
• Call up technicians to verify their status if they are taking longer on the job
• Call up customers one hour prior to their appointment window end time to confirm the technician visit time
• Call up customers to verify if they are home or not and take another appointment in case of customers are away
• Add equipment to the account in case there is any work order error or if the customer decided to switch some equipment
• Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment
• Reschedule jobs based on the available schedule of customers and technicians
• Ensure customer satisfaction by understanding their needs and customizing the solution
• Coordinate with the DOJ/DOI team in case of any issues with regard to provisioning or adding equipment
• Fill up the complete report and share it with the APM/PM on a daily basis
• Collate and share information for all appointments that are canceled

Eligibility Criteria for eClerx Off Campus Drive 2023 for Customer Analyst Position:

• Education: Any Degree
• Passing Year: 2019,2020,2021,2022 Batch
• Shift Timings: Night Shift

Qualifications required for eClerx Off Campus Drive 2023:

Degree

• Any Degree

Skills required:

• Good communication and interpersonal skills
• Ability to quickly and efficiently assimilate process knowledge
• Good at problem-solving and root-cause analysis
• Professional in conduct/behavior, appearance, and communication
• Understanding of web technology and cable setup
• The ability to analyze information and evaluate results to choose the best solution and solve problems
• Needs to have the ability to adapt to perpetual changes as per Business requirements.
• Must be reliable in terms of attendance and timing
• Flexible for 24X7 Shifts (Night shifts)
• Basic Knowledge of Excel
• Experience in Troubleshooting related process
• Experience in the cable or telecom industry
• Ability to analyze information and evaluate results to choose the best solution and solve problems
• Ability to multi-task – For Ex: take notes while on the call etc.

How to apply for eClerx Off Campus Drive 2023 for the role of Customer Service Analyst?

eClerx Off Campus Drive 2023 | Apply now 2023