Concentrix Off Campus Drive | For Team Leader Operation |Apply Now | Off Campus Jobs – Getintojob

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Concentrix Off Campus Drive :- Concentrix Hiring freshers for Team Leader Operation and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.

Concentrix Recruitment Drive 2022

Job Description For Concentrix

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Eligibility Criteria For Concentrix Drive 2023

Any Bachelor’s Degree Candidates Apply This Position with 2018 To 2022 Pass Out Student.

Job Responsibilities For Concentrix Drive 2022

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Preferred skill To Apply Concentrix Drive

Highly motivated individual with skills to develop and coach team members to achieve performance expectations.

Work well under pressure and follow through on items to completion.

Strong communication skills, both written and verbal.

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.

Ability to mentor, coach and provide direction to a team of employees.

Willingness to work a flexible schedule.

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