Amdocs Off Campus Drive 2022 Hiring for Analyst Position | Amdocs TBO Analyst -2021 Non-Engineering Off Campus Hiring | Amdocs Freshers Drive 2022 | Off Campus Jobs

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Amdocs Recruitment 2022 :

Amdocs Off Campus Drive 2022 Hiring for Analyst | Amdocs Freshers Drive 2021 | Off Campus Jobs

About Company:

Name Of Organization:

Job Description for Amdocs Off Campus Drive 2022 for Analyst:

• Amdocs Off Campus Drive 2022 Hiring freshers for Analyst Position
• The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
  

  Roles and Responsibilities for Amdocs Off Campus Drive 2022:

  • You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
  • You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
  • You will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
  • You will ensure crystal clear communication and documentation as a point of contact.
  • You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
  • You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
  • You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.

  Eligibility Criteria for Amdocs Off Campus Drive 202 for Analyst:

  • Only 2021 Batch Pass outs can apply for this drive
  • BSc, BCS, BCA & MSc (CIS & IT streams only)
  • 55% throughout academics
  • No gaps or breaks/year down

  Qualification required for Amdocs Off Campus Drive 2022 for Analyst Position:

  Degree

  • BSc
  • BCS
  • BCA
  • MSc

  Streams

  • Computer Information Science
  • Information Technology

  Why you will love this Job:

  • You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
  • You will have the opportunity to work in a multinational environment for the global market leader in its field.

  Benefits at Amdocs:

  • Treat yourself with generous holidays gifts from Amdocs
  • Access tons of complementary learning and upskilling programs to stay on top of what’s new in your field
  • Enjoy our generous paid parental leave policy
  • Enjoy a wide range of fun company activities for you and your family
  • Secure your and your family’s future with Life and Disability insurance
  • Take paid time off to volunteer for the causes that you’re passionate about
  • Explore internal mobility opportunities. Experience different roles within Amdocs
  • Stay grounded with wellbeing and mediation courses, lectures and self development tools

  How to apply for Amdocs Off Campus Drive 2022 for the role of Analyst?

  Check Below for Amdocs Analyst Position Apply Link

  Amdocs Off Campus Drive 2022 Hiring for Analyst Position | Amdocs Freshers Drive 2022 | Off Campus Jobs