Job Description:

Lenovo is hiring candidates for the post of Quality Analyst.

Job Responsibilities:

• Performs call monitoring according to monitoring formats & quality standards and provides trend data to management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Performs monitors of Inside Sales email responses.
• Participates in customer listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for staff.
• Provides feedback to team leaders and managers help them to sync better within the team
• Prepares and analyses internal and external quality reports for management staff review.

Eligibility Criteria:

• Any Graduate from any stream

Preferred skill:

• Good communication Skills and Verbal Skills
• Good teamwork
• Problem solving
• Initiative and enterprise
• Planning and organizing
• Self-management
• Quick learning Skills

Apply Lenovo Quality Analyst

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