Sutherland Permanent Work At Home Hiring for Associate | Any Graduate or High School diploma Apply Now | Off Campus Jobs – Getintojob

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Sutherland Permanent Work At Home Hiring for Associate | Any Graduate or High School diploma. Sutherland is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Sutherland Job description, Eligibility, and details.

Sutherland Permanent Recruitment :

Job Description

• Consultants in this role get to: Strengthen relationships
• Support for general billing inquiries.
• Access customer records and verify customer account information. Identify potential customer needs and recommend solutions.
• Place follow-up calls to customers to ensure their needs are met in an efficient manner.
• Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
• Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations.
• Schedule a technician visit when needed.
• Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Eligibility

• Our most successful candidates have: – High School diploma or equivalent
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred)
• Ability to be goals oriented
• Strong communication skills and ability to express ideas clearly