Google Off Campus Hiring 2022 | For Analyst | Apply Now | Off Campus Jobs – Getintojob
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Google Off Campus Hiring 2022 | For Analyst | Apply Now
Google is hiring for the post of Analyst. Students from Any Background can apply for Google Off Campus Hiring 2022. Interested and eligible candidates can read more details below.
Google Recruitment :
| Organization Name | |
| Post Name | Analyst |
| Degree | BE, B Tech, BCA, BSC |
| Batch | 2018, 19, 20, 21, 22 |
| Salary | INR 35 to 45 LPA* |
| Experience | Fresher ( 0 – 18 months* ) |
| Location |
Bengaluru |
Responsibility:
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Requirements:
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
- Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
About Google:
Join us at the Google Operations Center for the chance to help Google users tackle their problems and achieve their goals, all while working in a dynamic and diverse environment.
As an Analyst Tech, you will provide excellent customer service by answering questions and resolving issues related to Google products. You will provide support on inbound chats/calls/emails from Google customers which may require contacting the customer with pending resolution over call/email.Apply Link
How to apply for Google Freshers Inviting 2022?
All interested and eligible candidates can apply for this drive by following link on as soon as possible
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